The Experience: The 5 Principles of Disney Service and Relationship Excellence
| Author | : | |
| Rating | : | 4.78 (914 Votes) |
| Asin | : | B00SZ635ZS |
| Format Type | : | |
| Number of Pages | : | 325 Pages |
| Publish Date | : | 2017-05-07 |
| Language | : | English |
DESCRIPTION:
The "Disney Experience" draws customers from all around the world,. model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience. Based on the I. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.. principlesLearn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen.The Walt Disney Company is the most recognized name in the world for customer service. Church in this book, to show you how to bring that same level of care and value to your own organization. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with oth
Delivering great customer service is one of the most important tasks Zip-a-Dee-Doo-Dah! Delivering great customer service is one of the most important tasks of managers and employees today. This book's straightforward, practitioner-oriented approach provides a great deal of clarity compared to the other titles I've read on the subject. It takes the mystery out of turning customer service into bottom line profits.. I first noted that the book reads like Bruce speaks Having worked with Bruce Loeffler over the years, I first noted that the book reads like Bruce speaks: understandably, to the point, and from the heart. I'm aware of how the authors feel about customer loyalty and you can see that important aspect of successful businesses virtually on every page. Easily understood, "The Experience" is enhanced by the use of "Quotient Questions" and "Actionables" throughout, ch. BlessedinTN said Great book!. A "must have" for any business concerned with the customer experience.
Readers of The Experience receive access to the unique, interactive Experience Quotient tool, which assesses the five I.C.A.R.E. . From the Inside FlapThe Walt Disney Company is known the world over for its quality of service. In today's hyperconnected marketplace, these negative customer experiences are sure to be shared, and they can be disastrous for a business's reputation. Unlike many framework-oriented books, The Experience remains eminently practical with Actionables at the end of each chapter. On the other hand, only outstandingly positive experiences make it onto the social radar. This model is applicable to all organizations involved in providing service or s
Bruce@TheExpInt BRIAN T. CHURCH is the Co-Founder of Experience International as well as the CEO of Ambassadors International. In his 10 years at Disney, Bruce held several key positions including the first Disney Service Excellence Coordinator. BRUCE LOEFFLER is the Co-Founder and President of Experience International. Brian@TheExpInt . Brian specializes in building business r