I Know It When I See It: A Modern Fable About Quality
| Author | : | |
| Rating | : | 4.58 (856 Votes) |
| Asin | : | 0814473938 |
| Format Type | : | paperback |
| Number of Pages | : | 96 Pages |
| Publish Date | : | 2016-08-31 |
| Language | : | English |
DESCRIPTION:
cherab said A few good thoughts but horrible book design. This is a quick read with a few good thoughts. Nothing terribly new here.I marked this WAY down, however, because of the atrocious choice of typeface. If this book used a decent typeface, it would have taken A few good thoughts but horrible book design This is a quick read with a few good thoughts. Nothing terribly new here.I marked this WAY down, however, because of the atrocious choice of typeface. If this book used a decent typeface, it would have taken 30 minutes. It actually took about A few good thoughts but horrible book design cherab This is a quick read with a few good thoughts. Nothing terribly new here.I marked this WAY down, however, because of the atrocious choice of typeface. If this book used a decent typeface, it would have taken 30 minutes. It actually took about 45 minutes because it was so hard to read.For some reason, the book's d. 5 minutes because it was so hard to read.For some reason, the book's d. 0 minutes. It actually took about A few good thoughts but horrible book design cherab This is a quick read with a few good thoughts. Nothing terribly new here.I marked this WAY down, however, because of the atrocious choice of typeface. If this book used a decent typeface, it would have taken 30 minutes. It actually took about 45 minutes because it was so hard to read.For some reason, the book's d. 5 minutes because it was so hard to read.For some reason, the book's d. B. Johnson said Not the Best Book on Quality as Proported to Be. I bought this book because I have never heard of it and someone on a Linked In Forum sponsored by the American Society for Quality (ASQ), the professional accreditation organization in the US, said this book "was the best book on quality ever read on quality."Tain't so, McGhee.It is a narrative tale about how a c. N. Agarwal said Short book with one key point. What makes this book really interesting is how plainly the perception of quality is construed by management. Over the past few years, I've seen how managers in the company I work for approach quality with the intent of introducing new processes and tools. John Guaspari's book illustrates how often people misunder
A succinct and intriguing business fable, it tells the story of "Punctuation, Inc." and provides a simple message about quality -- that it's the customer who defines it. Kenneth Blanchard, co-author of The One Minute Manager said "Anyone who reads it without coming to a significant-- almost gut level-- understanding of what quality really is ought to get a one minute reprimand.". The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants -- success and big profits. This new paperback edition features the delightful illustrations that helped make the German translation a huge hit. The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme
JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two other AMACOM best-sellers: The Customer Connection and Theory Why. His ideas have been translated into three highly successful video training programs.
R. ""Penetrates right to the heart of the complex issues surrounding quality that all managers worry about. Kennedy, author of ""The Corporate Culture""" . Grace & Co. Peter Grace, Chairman and CEO, W. A delightful and provocative read."" --Allan A. " ""This is truly an insightful, entertaining little story. Every manager who's ever wrestled with that abstract thing called 'quality' will, I'm sure, get quite a kick out of it."" --J