The World of Customer Service
| Author | : | |
| Rating | : | 4.53 (621 Votes) |
| Asin | : | 0840064241 |
| Format Type | : | paperback |
| Number of Pages | : | 224 Pages |
| Publish Date | : | 2016-06-24 |
| Language | : | English |
DESCRIPTION:
11. Problem Solving. Communication Essentials. 8. Exceptional Customer Service. Phone and Digital Communication. Managing Customer Service. Customer Service Strategy. Part I: THE CUSTOMER SERVICE ENVIRONMENT. 10. 9. 1. What is Customer Service? 2. 3. The Global Customer. 7. . 12. Part II: ESSENTIAL CUSTOMER SERVICE SKILLS. Nonverbal Communication, Dress, and Manner. 4. Extreme Customers and Customer Retention. Critical Workplace Skills. 6. 5. Part III: COMMUNICATION SKILLS. Customer-Focused Listening
Gibson received her undergraduate and master's degrees from Arizona State University and her doctorate from Northern Arizona University. For more than 30 years, Dr. She has written and co-authored several textbooks addressing office management and office skills as well as customer service. Gibson is currently an assistant professor in educational leadership at Northern Arizona University. Pattie Gibson has taught a variety of highly successful courses in computer applications and busi
This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.. Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals
"The world of Customer Service" according to EmilyyJames. I loved this book honestly. It was super helpful in my degree and helped me learn a lot. I like the way the book is set up, which makes it easy to read and understand. But it didn't come in the condition it said it was. I bought it used which you can expect maybe . sue said Good Information.. The book has great examples of customer service issues. I found it helpful.. "Five Stars" according to Chocol8drop. great book for my kid