Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
| Author | : | |
| Rating | : | 4.18 (822 Votes) |
| Asin | : | B00HX2VFR0 |
| Format Type | : | |
| Number of Pages | : | 253 Pages |
| Publish Date | : | 2013-06-03 |
| Language | : | English |
DESCRIPTION:
I have always loved to read and hear about the "Disney "business operation" amazon customer in NC I have always loved to read and hear about the "Disney "business operation", and the way they "do things right". Disney U gave me further insight into their philosophy and their approach to training the wonderful people that make the Disney amusement parks the phenomenal places that they are. A fun, great read!. "Learn about how Disney creates a memorable experience for their guest & cast members" according to Garett Smith. Excellent book in showing what makes Disney such a great organizational culture. This book is ideal for those who want to take principles on how Disney creates such a world class culture and apply them to their given field. The book is also great for those who are Disney enthusiast, who just want dig deeper into the elements that are involved in making Disney parks a memorable experience for guest. It has lots of examples, stories about Disney early days and how the company has stayed true to Walt Disney's principles through out. An Eye Opening Reveal! What makes Disney the happiest place on earth? It's dedication and teamwork explained in it's culture and values legacy from Walt Disney. Could Disney's values be applied in other venues of business and succeed? This is definitely a worthwhile read to open your eyes to the possibility of application wherever customer care is a priority.
Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years. Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century. When it comes to world-class employees, fe