Legendary Service: The Key is to Care (Business Books)
| Author | : | |
| Rating | : | 4.87 (821 Votes) |
| Asin | : | B00J4XLILO |
| Format Type | : | |
| Number of Pages | : | 324 Pages |
| Publish Date | : | 2014-07-07 |
| Language | : | English |
DESCRIPTION:
Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. Read this book and establish a service culture in your organization."Horst Schulze, Chairman/CEO, Capella Hotel Group"Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV"Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo"Ken, Kathy, and Vicki show us how to change everyday service events into me
Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules. The One Minute Manager dramatically changed my thinking 32 years ago. "As someone who has built a lifetime career around creating excellence for guests, I appreciate the simple truths in Legendary Service. Legendary Service will teach the next generation how to deliver sensational service. Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group"Legendary Service has great learnings for people at a
Great for Introduction to Legendary Service or Reinforcement T. Koeth Have been a Ken Blanchard fan for many years dating back to the One Minute Manager. His collaborations with strong co-authors just work and we know it is as much about Ken himself seeking to learn new things as it is sharing that knowledge with others. This book brings the allegorical style of the One Minute Manager to Legendary Service. This means the message is in an easy to read and share format that makes for a compelling and fast read. That. "How Can We Keep More Kelsey's!" according to Christphr Brunone. well written. clean, fast story. easy read. Lots of subtle messages about supporting not only customers, but colleagues who are committed to bring their very best to work every day and want their organization's to win in the marketplace. Kathy and Vicki, and Ken, bring a fresh, energizing, memorable perspective to our next generation of leaders, managers and colleagues who truly want to make a difference, make work more meaningful and make more . Good Read for All Leaders Patrick Steenbock The concepts in this book can be applied in any relational aspect of life. I began reading it to get ideas for the maintenance mechanics in my plant so they can provide Legendary Service to the customers. I learned that the concepts can be used by the leaders of the organization also to build the relationship with the associates.