42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management
| Author | : | |
| Rating | : | 4.49 (816 Votes) |
| Asin | : | 1607731096 |
| Format Type | : | paperback |
| Number of Pages | : | 138 Pages |
| Publish Date | : | 2016-10-01 |
| Language | : | English |
DESCRIPTION:
It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The reader will learn: When outsourcing makes sense How to define an outsourcing approach What to look for in an outsourcing partner When to determine if agents can work at home How to craft an effective RFP '42 Rules for Outsourcing Your Call Center (2nd Edition)' is a must-have for all call center managers hoping to improve customer satisfaction, increase customer retention and turn their call center into a revenue generating machine.. '42 Rules
Bonnie Jo Davis said Thinking Of Outsourcing Your Call Center? Read This Book!. Companies of all types use call centers to keep in touch with their customers using telephones, instant messaging, Short Message System (SMS), social media sites and email. In an effort to reduce costs and increase profits many companies outsource their call centers often w